Terms and Conditions
Welcome to Hank’s Guitar Shop. By using our website, purchasing products, or utilizing our services, you agree to the following terms and conditions. Please read them carefully before proceeding.
1. General Information
Hank’s Guitar Shop (referred to as “we,” “us,” or “our”) provides guitar sales, repairs, lessons, and related services. By accessing our website or visiting our store, you agree to abide by these terms.
2. Product Sales
All product sales are final unless otherwise stated. Returns or exchanges may be accepted at our discretion within 30 days of purchase, provided the product is in its original condition and accompanied by a receipt. Customer pays any return shipping costs. If product was paid by credit card, a 3.5% processing fee will be deducted from refund.
3. Repair Services
When you entrust your instrument to Hank’s Guitar Shop for repair or service, we take every precaution to handle your property with care. However, you acknowledge that:
- Liability: While we strive to provide the highest quality care, Hank’s Guitar Shop is not liable for any loss, damage, or destruction of customer instruments due to circumstances beyond our control, including but not limited to theft, fire, water damage, natural disasters, or other unforeseen events.
- It is agreed that minor scratches, dents, etc., may occur when using sharp, hard tools to work on instruments and that we are not liable for such minor issues. In the case of major damage or loss due to our lack of due diligence, it is agreed that the instrument’s value shall be based on 80% of what a used instrument of similar make and style in similar condition is currently selling for on reputable sites such as Reverb, since these are asking prices and not actual sale prices.
- It is agreed that some repair tasks come with inherent risk of damage and that we will not be held liable for such damage that occurs during these repair attempts.
- Collector value, sentimental value, etc. shall not be considered whatsoever when determining the value of an instrument – only the value of similar player guitars made with similar materials & workmanship.
- Limited Insurance: If you would like additional insurance coverage for your instrument while in our care, you must notify us in writing before we begin any work. Additional insurance may be subject to extra fees.
- Work Authorization: By leaving your instrument with us, you authorize us to perform the necessary repair or maintenance as discussed, and you agree to pay for services rendered upon completion and before taking possession of the instrument. We will make every effort to contact you before performing any additional work beyond the agreed-upon repairs. It is agreed that all communication shall be done via text through the number provided by the customer.
4. Guitar Lessons
Lessons are scheduled on a first-come, first-served basis. Cancellations or rescheduling must be made 24 hours in advance. Each lesson package is allowed only one rescheduling session. All other missed lessons will result in forfeiture of the lesson fee, but a video will be provided in lieu of the lesson.
5. Website Use
By accessing and using our website, you agree to:
- Use the site for lawful purposes only.
- Not copy, distribute, or modify any part of the website without prior written permission.
- Understand that we make no warranties or guarantees regarding the accuracy of the information provided on our website.
6. Limitation of Liability
To the fullest extent permitted by law, Hank’s Guitar Shop will not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services, products, or website. This includes, but is not limited to, loss of profits, goodwill, data, or other intangible losses.
7. SMS Terms & Conditions
By providing your phone number to Hank’s Guitar Shop, you agree to receive text messages related to your guitar repair or setup services, including service updates and reminders.
Message frequency varies depending on your service activity.
Message and data rates may apply.
You can opt out of receiving text messages at any time by replying STOP. For assistance, reply HELP or call (727) 228-0125.
Hank’s Guitar Shop is not responsible for any delays in message delivery or carrier-related issues.
We do not share or sell your phone number to third parties for marketing purposes.
7. Changes to Terms
We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review the terms regularly to stay informed of any updates.
9. Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.
